Returns
RETURNS
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Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kensuifitness.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kensuifitness.com and send your item to:
2547 S Sheridan, Wichita, KS 67217
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
2547 S Sheridan, Wichita, KS 67217
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if there is no tracking code.
Cancellation & Return Policy
Order Cancellation
Orders may be cancelled; however, a cancellation fee will apply to cover non-recoverable payment processing costs:
Domestic Transactions: 2.15% + $0.30
International Transactions: 4.4% + $0.30
Returns & Refused Deliveries
If you return an item or refuse delivery, the following deductions will be made from your total refund:
Restocking Fee: A standard 2.5% restocking fee applies to all returns.
High-Value Orders: For orders exceeding $600 that are delivered in good condition, an additional return shipping fee may apply. Please note that these are the return fees our carrier will charge us to safely transport high-value goods back to our facility.
Freight Shipments: For orders shipped via freight, any return shipping charges billed by the carrier will be deducted from your refund.
Important: All returned items must be in their original condition and packaging to be eligible for a refund.
| Order Type | Cancellation | Restocking | Addl. Return Shipping |
| Standard Domestic | 2.15% + $0.30 | 2.5% | No |
| International | 4.4% + $0.30 | 2.5% | No |
| Orders over $600 | Varies by Region | 2.5% | Yes (Carrier-Based) |
| Freight Items | Varies by Region | 2.5% | Actual Carrier Cost |